FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1. Can you do customized designs and package ?

- Yes, OEM service is available.

Q2. What is your OEM service procedures?

- Confirm the artwork from customer and modify to fit produce.
- Making counter sample within 5-7 days.
- After the quality, the price, and packing details are confirmed, we can start mass production.
- Confirm the shipment detail of products and the goods can be shipped after inspection.

Q3. What is your OEM MOQ and price?

- For custom socks, depends on designs,in normal is 500 pairs t0 5000 pairs per color per size per design.
- Our FOB price is based on your designs, material, size and the quantity.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Q4. How about your sample fee and sample time?

- If we have the socks in stock, one similar sample can be sent to you with freight collect.
- If you need your own design, it takes $ 50/style/color/size with freight collect according to your requirements. But it is refundable after order taken.
- OEM sample time is about 5-7 days after design confirmed.

Q5 . How to Order?

- Normally the customer can order our products by Alibaba platform or contact us representative by Email. After receiving your message, our sales will confirm with you about the specification or other required things.

Q6. How to Deliver small orders?

After paying, you will know a delivery time from our official invoice, the package will be sent or delivered within that schemed time. we often arrange the delivery via Fedex, DHL, UPS, China Post or EMS. FEDEX international express is our preferred method.
it is also available to ship the package as per your designated forwarder.
Expedited shipping:5-7working days to USA, Europe and Asia

Q7. How to track the samples order?

After delivered, we will enter a tracking number on Alibaba platform; you will find and track the status of your package, or send a tracking number to your mailbox, you can track it directly at the following web.
http://www.dhl.com
http://www.ups.com
http://www.fedex.com

Q8. How to Pay?

We accept the payment via, T/T (bank transfer) and Western Union, even Paypal or Credit card and L/C . Please inquire us about the details in advance.
In 2-4 working days, the payment will be transferred into our account.

Q9. Do you have a quality guarantee or warranty?

Yes, all our products are covered by a 12-month warranty below ordinary environment.
We choose products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.
If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.
If you are interested in our products, kindly send us your email to get a best price and more details. We will do everything possible to please you.

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